Privacy

HEALTH INFORMATION COLLECTION AND USE

As a patient of our medical practice we require you to provide us with your personal details and a full medical history, so that we may properly assess, diagnose, treat and be proactive in your health care needs.

PRIVACY ACT – PATIENT INFORMATION BROCHURE

We collect personal information related to patients in the delivery of quality medical care. All information will be kept confidential. You have the right to know what information is being collected, by whom and for what purpose.  You also have the right to know whether the information you give may be provided to other parties and for what purpose, where appropriate, you will be asked to give your consent.

USE AND DISCLOSURE

To deliver the best quality of care to you, there may be occasions where the information is shared with other treating health professionals.  Your information will only be used for purposes relating to your health, or to inform you of general health matters. There may also be occasion when your health information is included anonymously in clinical audits for the purpose of doctors’ continuing medical education. In situations where it is necessary to provide information to a third party, such as your employer or insurance company, for work related injury or illness, you will be asked to provide your consent. Consent is not required for some practice-related purposes, such as providing basic information to Medicare, your health fund or for billing and account management.  In emergency situations or when required by law to disclose basis information, consent is also not required.

ACCESS:

Patients may request access to their health information and can update or correct information held by us.  A charge may apply to access information.  On request, and with your consent, information held by us may be provided to another health provider.

QUALITY AND STORAGE:

All reasonable steps are taken to ensure that personal information held by us will be accurate and up to date. Care is taken in the storage, use and transfer of all personal information. Access to your personal health information is limited to those people who need it with systems and procedures in place to protect such information.

FEEDBACK, SUGGESTIONS OR OTHER MATTER:

We care about the quality of service we provide to our patients to keep our standards high. If you have any feedback or suggestions, please discuss them with reception, your doctor.  Alternatively, you may complete suggestion form available in the waiting room and place it in the box provided in the waiting room for anonymous suggestions/comments. If you feel your complaint was not dealt with appropriately, you may contact the Health Services Commission on (03) 8601 5222 or by mail at Level 30, 570 Bourke Street Melbourne 3000.